COMMUNICATION PROFESSIONNELLE

Prise de rendez-vous au téléphone

Public visé :

- Commerciaux terrains et sédentaires,
- les télévendeurs,
- assistantes commerciales

Durée :
- 1 journée
Objectifs :

- Découvrir les techniques de prise de rendez-vous par téléphone
- Apprendre à améliorer son efficacité au téléphone
- Apprendre à gérer les différentes situations vécues au quotidien
- Apprendre à véhiculer une image positive et convaincante à travers le filtre du téléphone
- Apprendre à se faire plaisir au téléphone

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